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In addition, Doug is the President of HMS National. He also serves as President of the National Home Service Contract Association, representing the home warranty industry and is a board member of the Real Estate Service Provider’s Council. Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development. Doug holds a Master of Business Administration from Northwestern University’s Kellogg School of Management. Chris leads our operations and technology organizations, as well as other Administrative functions. This includes our customer service centers, service technician network, IT strategy, operations and development and all related functions. The scope of his responsibilities integrates the development of customer driven service practices along with new technology applications to ensure continual innovation in how we serve customers. Prior to joining Cross Country Chris was President of Services at Best Buy which included leading the Geek Squad and service contract business. His deep career experience also includes global executive roles at NCR Corporation, Lenovo, Dell and Compaq. Additionally, Chris serves on the Board of Trustees for the Walker Art Center in Minneapolis, MN, one of the leading multi discipline Contemporary Art Museums in the world. Andrea Kane oversees our talent management, total rewards, training and development, employee recognition and internal communications strategies.

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i Condensor Fan motors; ii compressors; iii condensers ivthermostats vCapacitors virelays viiContactors viiipressure switch ixthermistor x cut in switches xi transformers xii inducer motors xiii defrost boards xiv Blower motors xv heating elementsxvi ignitersxvii ignition modulesxviii burner assemblyxixpressure switchesxx thermocouple. 6. 4. Additional Coverage Options. The following is a list of covered systems and appliances which You have the option to purchase from Select. The following components will only be covered if You advise Select that you wish to add the additional home warranty coverage and Select is in receipt of the additional payment for said coverage. You may purchase the additional for up to thirty 30 days following the Purchase Date of the home warranty coverage but coverage for the additional coverage option will not take effect until payment is received by Select for the additional coverage and the addition coverage will terminate on the Termination Date. 9. 1. 2. This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust, sediment and any modification to the system or appliance.