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Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February. Another factor in this decision, my wife has been physically ill due to the intense Southern California heat wave occurring at this time. The portable fans in our house are 100% ineffective. In the beginning, the experience with the technicians has been very good. They came out to my house about four times. But the same thing kept happening over and over and I kept doing the same thing over and over again. The technician told me it’s a difficult process to go through to get certain things finished. It was hard to understand a lot of things about what he was saying but as it turned out, there was a part that needed to be ordered. It took four times before he finally ordered the part, but when they were ordering the part they sent somebody different to make sure it was that part that needed to be done. That guy though was never on time. The first guy was 10 minutes early.
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You are talking about home warranty plans from years ago, things have changed in the last few years. They do not, I repeat DO NOT replace things anymore. They will part it and piece it together over and over again and at $60 a visit from a tech it adds up. I even upgraded to a premium plan. My furnace is over 20 years old, has been involved in a major lawsuit for leaking CO, and my warranty company refuses to replace it. When I asked them how much it would be to pay out if I just want to buy a new furnace myself, because hey, don't want the family and I to die from Carbon Monoxide poisoning in the middle of the night, they tell me the payout is $60. This for a part that I can't find for less than $250. We have small children, it is mid winter and currently we have been without a furnace now for a week and counting, while the warranty company continues to order parts and repair when we have had 3 separate HVAC pros recommend replacement, not to mention one of their own techs refused to work on this unit. Home warranties are a complete waste of money, unless you don't mind being nickeled and dimed to death and living with appliances that are continually dying, and lets not forget dangerous!I have documented all of this and if my family and I dies from CO poisoning, I have made sure my surviving family will sue my home warranty company. We will not renew our warranty when it comes up, but will instead save the money toward a new furnace. The only time I would recommend a home warranty is when you buy a home and the seller pays for it, maybe you can have one expensive repair taken care of in that first year, but don't expect them to replace anything or be timely about it.